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The Wine Queen Emporium working in accordance with Australia Post and DHL can dispatch orders with updates available. Contactless deliveries with our courier partners, are taking place also, as our customer’s health and safety is our top priority.

Please note that due to the current demand on courier services around Australia and air freight availability, these services are experiencing heavy delays. We are processing orders as quickly as possible but can potentially run into delays once your order has left our warehouse and been collected by the couriers. We are continuing to work closely with our logistic partners to get your gifts, wines and products to your lucky recipients in a timely manner. Please contact our team on 1300 244 926, or if you have any queries.

What measures are you taking to protect against COVID-19?

We place the highest priority on protecting the health and well-being of our employees, clients and customers so we wanted to let you know what we’re doing behind the scenes based on guidance from the Australian government health departments. New measures include:

  • All team members thoroughly washing and sanitising hands every time they enter and leave our warehouse
  • All team members sanitising their hands before and after warehouse pickups and customer deliveries
  • All warehouse team members wearing medical-grade protective gloves while packing customer orders
  • Clear direction to all team members to stay at home if they feel sick

What is contact-free delivery?

Contactless Delivery simply means that delivery drivers should not come into direct contact with customers or gift recipients⁠. When and where it is safe to do so, our delivery drivers will be leaving our hampers at the front door of residential addresses ⁠or inside the main entrance of ⁠office buildings. Gift recipients will still be alerted to their delivery by knocking or by ringing the doorbell and will be asked to verbally confirm their name.

Our network of Startrack delivery drivers will take a photo as proof of delivery to forgo the need for a signature. Additionally, they have been directed to sanitise their hands in between each delivery. Expect the same great service, made safer in these uncertain times.

Will my order be delivered if State or Territory borders close?

Australia Post has advised, that despite the border closures by the Tasmanian and Queensland Governments, there is no current disruption to interstate mail or parcel services. However, any service disruption will be communicated by Australia Post to any affected customers here.